Privacy policy

Welcome to mynivaro.com – the brand dedicated to grandparents caring for grandchildren (Nivaro). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our products (such as Nivaro ComfortLift™ Carrier, UltraComfort Carrier, baby accessories, etc.), or interact with us.

By using the mynivaro.com website, you consent to the collection and use of your information in accordance with this policy. If you do not agree, please do not use our services.

1. Information We Collect

We collect the following types of information:

  • Personal Information You Provide Directly:
    • Name, email address, phone number, shipping and billing address.
    • Order information (products purchased, payment method, special notes).
    • Account information (if you register): username and password.
    • Customer support information (messages, complaints, feedback).
  • Information Collected Automatically:
    • Usage data: IP address, browser type, device information, pages visited, and time spent on the site.
    • Cookies and tracking technologies (pixels, web beacons) to analyze behavior, improve user experience, and serve advertisements.
  • Information from Third Parties: From service providers such as Shopify, payment gateways, analytics tools (e.g., Google Analytics), or social media platforms if you log in through them.

2. How We Use Your Information

We use your information to:

  • Process orders, payments, and deliveries.
  • Manage your account and provide customer support.
  • Send product updates, promotions, and newsletters (you can unsubscribe at any time).
  • Improve our website, products, and services.
  • Detect fraud, ensure security, and comply with legal obligations.
  • Conduct data analysis and provide personalized advertising (where permitted by law or with your consent).

3. Sharing of Your Information

We do not sell your personal information to third parties. We only share information in the following cases:

  • With service providers (Shopify, shipping companies, payment processors, email marketing platforms) to help us operate our business.
  • With affiliates or business partners (if applicable).
  • When required by law (court orders, government authorities).
  • In the event of a merger, acquisition, or sale of the company.

4. Cookies and Tracking Technologies

We use cookies to:

  • Keep you signed in.
  • Remember your shopping cart.
  • Understand how you use our website.
  • Provide personalized recommendations and advertising.

You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect your experience on the site.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

Depending on your location, you may have the following rights:

  • Access, update, or delete your personal information.
  • Opt-out of marketing communications.
  • Withdraw consent (where processing is based on consent).
  • Object to or request restriction of processing.

To exercise these rights, please contact us using the details below.

7. International Data Transfers

Your information may be transferred to and processed in countries outside Vietnam (e.g., where our service providers are located). We ensure appropriate safeguards are in place for such transfers.

8. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: